Every piece of printing we undertake is a unique manufactured product, tailored to the particular requirements of the customer. One company's business cards are of no use to another company. That makes a "no-quibble" refund policy impossible. However, we still want our customers to be delighted with the product they receive. So we offer a "fair play" guarantee:
- We will always offer you the option of a proof at no extra charge.
- If we make a mistake in following your instructions or if we make an error in printing which is our fault we will correct the error at our expense.
- We will print your work to a good commercial standard.
- We will attend to any complaint promptly and professionally and will deal with it in good faith. We will agree to submission of any unresolved despute to arbitration, or outside moderation or verification. We will make every attempt to offer you satisfaction without being unnecessarily defensive. We always play fair!
Our Quality Control programme is designed to ensure that your print is always of the best possible quality. Through investment in both the latest printing technology and the training of personnel, we can be certain that every job we produce is of the very highest standard. Jobs are checked at every stage of the production process according to exact benchmarks.
The fulfillment of your order quickly and efficiently is of paramount importance to us. The time value of print is something that we always have uppermost in our minds. Our mission is to deliver customer delight at every step.
When we calculate the prices for our products we do not look at what others are charging and 'go with the pack'. We start from scratch! We work out our best price and that is the price we charge. This means that as you look through our prices you know for certain that you are being offered exceptional products at exceptional prices.
Quality Assurance from a Company you can trust
We want you to come back again and again for printing and therefore we need to produce a top quality product. We provide a professional service at all times and will never let you down.
Reassuringly high quality paper and card for all orders
We only use the highest quality paper and card for our printing - you will not be disappointed. Wherever possible we use FSC (Forest Stewardship Council) http://www.fsc.org/ branded paper.
Highest quality lithographic and digital printing
We've got quality machinery which prints superbly. Our quality is guaranteed. We won't bore you with the details!
Crisp, clear images
We use quality machinery so your image stays sharp. If you upload your own artwork please make sure the resolution is a minimum of 600 dpi (dots per inch) to ensure good print quality.
We keep our cutting machine sharp, so it doesn't chew up the edges of your printing, and its tolerances are the best on the market. In other words, your printing will be cut nicely and squarely.
We will not advertise on your printing
We don't see your printing as a free place to bung our advertising, nor do we see your address as "fair game" for hundreds of junk emails.
Professional in-house Design Studio
We have professional in house designers who have many years experience. We can design your stationery from scratch to create that professional image you need.